Frequent Questions

Passive residences are all those people who live in the country, but do not work in the principality. One of the differences between passive residence and that of people who have a residence because if they work in the country, is that the latter do have the right to Andorran social security.

Therefore one of the requirements of passive residence is to have health insurance, disability and old age that has coverage in Andorra:

  • Medical insurance: Reimbursement of all medical expenses in the country (CASS rate) + in all centers arranged in Spain by the company.
  • Disability and old age insurance: Coverage in the event of total disability and a 5-year redeemable savings policy. * Minors and those over 60 will only need health insurance.

In order to apply for passive residence, in accordance with current legislation, the following requirements must be met:

  • Minimum investment of € 400,000 in the country.
  • Live in the country at least 90 days a year.
  • Bail in the Andorran Financial Authority (AFA) in the amount of 50,000 euros. In addition, the holder must also deposit the amount of 10,000 euros for each of the people in his charge (couple, children ...)
  • Certificate of criminal record and that it is obviously clean.
  • Certificate assuring that you have a home in Andorra (purchase or rent)
  • Certificate of health insurance and disability and old age.
  • Perform a medical examination.
  • Demonstrate that your income is higher than 300% of the minimum wage in Andorra and 100% for each of the people in your care (partner, children ...)

First of all, make it clear that home insurance is mandatory. Whether you are a tenant in a rental apartment or you are an owner of an apartment, chalet, flat, house, etc., it is imperative that you have it hired.


Type of home insurance:

  • Insurance for the tenant: We must take out home insurance that basically covers Civil Liability and it is highly recommended to add coverage for the content, so if we have furniture or high-end appliances and / or a collection of watches or even some jewelery of value, they will be covered. In the event that the apartment already has the furniture and / or electrical appliances, it is also recommended, since they will also be covered and we will not have to take charge in the event of a claim. As for the continent, it is also highly recommended to insure a minimum capital and thus, for example, in the event of a claim due to water damage, if the owner makes a claim, you will have a coverage guarantee. Likewise, the owner is obliged to have one, ensuring the continent and the Civil Liability of the apartment. Finally, he assured that the owner has the part of it.
  • Insurance for homeowners: Apart from having the policy with the community of neighbors, it is also mandatory to contract a second policy that includes the content and the container (supplementary), since the policy with the community does not include the particular claims of the home. both you must ensure container, content and Civil Liability. It is also very important to ensure the reform works in the house. Finally, he assured that the tenant has his share.

Therefore, to stay calm that we have the apartment well insured, we summarize what you should take into account, so that we do not get hung up at the moment of truth:

Assess both the content and the container as closely as possible to reality. Insurers are not appraisers.

Indicate in the policy all the content that we want to be covered and insured. Everything that is not included will not be insured.

Perfectly describe the characteristics of your home.

You do not want to do it quickly or think only about the cheapest price. Saving should make sense and peace of mind requires some dedication.

Although the second home is usually empty for a longer time, it does not mean that the owners let the protection of this home in a second place. We believe the opposite, as being uninhabited for many months a year is more likely to lead to theft or breakdowns such as (electrical faults, water leaks, broken windows and a large, etc. That is why it is important to have home insurance that can cover these types of claims.

Tips for securing your second home:

Analyze your property well
A house with a swimming pool is not the same as a flat in an urbanization. You need to consider the area where it is located, such as whether it is in an urbanization or secluded in front of the sea. If you are away from the most central areas of the population, you should look for insurance that covers theft, it is also relevant to calculate both the continent and the content.

We believe that damage due to water, fire, explosion, smoke or soot, atmospheric phenomena and especially theft and robbery cannot be missing in any home insurance.

But there are coverages that we do not think about and it is important to consider raising the limits of the guarantee. These would be some: theft of money in a safe, jewelry in the house, or reconstruction of a garden in the case of a chalet. In any case, we believe that it is important that when choosing insurance we must take into account what we want to insure.

The continent is the value of the construction of the empty house / home / property, that is, what it would cost to put the walls back in place, roofs, floors or all the facilities after the serious loss.

A very simple way to understand what the continent is, is to visualize the flat / house in your hand and turn it upside down. The continent would be everything that would not fall, what cannot be separated from the surface, that is, the walls, ceilings, floors, doors, windows, haunches, walls, fences, bars and even the garage and / or storage room.

In the case of a single-family home (chalet) to perform this calculation we must multiply the square meters by the cost of construction.

Vehicle / motorcycle policy claim

In the scenario of a car accident or motorcycle accident, it will be necessary that at the same place and time of the accident know how to fill out the friendly accident declaration (known as a friendly party) and make sure that the opposite is made sure.

In the event that you are not insured:

1. Call your insurance company and report this situation, they will process everything through the police.
2. You also fill in the DAA and both parties sign it.

In the event that you do not have the papers: (the way to proceed is the same as in the previous case)

1. Call your insurance company and report this situation, they will process everything through the police.
2. You also fill in the DAA and both parties sign it.

What is the friendly accident declaration (DAA)?

It is a document whose main objective is to speed up the procedures for material damage caused by the use of motor vehicles.

We usually when we contract car and / or motorcycle insurance, they already give us a copy of the DAA, along with the policy and the conditions of the contracted product.

We recommend that you follow the following indications:

Write clearly: fill in the data with capital letters and avoid confusing the data of vehicle A (column with a blue background) with those of B (column with a yellow background).

Fill in as much information as possible.

  • Take a good look at the central column, which is what determines the circumstances of the incident.
  • If there are witnesses to the accident, write down their phone number and address.
  • If there are injured or more vehicles involved, fill out the corresponding section.
  • Draw a sketch of the accident scene, as close to reality as possible.
  • Sign the document and check that the other driver also does it, and that he keeps the copy of it, and the original will be the one that you will have to take to your insurance company.

Once we have the statement, we will go to our insurance company and there they will inform us of the entire protocol.

Home / business / undertaken policy claim

In the event of a claim to our home, business and / or business, we will also have to contact our company, we will have to do it as quickly as possible, so that the claims team can determine if it is necessary to send a expert or repairman, and from here on, they will guide you on what steps to follow.
It is also important, in these cases, if possible, to provide photos of the accident.


  1. In the case, for example, that the claim is due to water damage, which is usually the most frequent, we recommend calling the insurance company so that they can quickly assess what needs to be done, such as repair immediately and not wait for an appraisal. Obviously, if the loss is serious, if you will have to call a repairman or the 24-hour assistance service first, which are usually indicated in the policy, and then if you inform the company.
  2. The insurance company will always ask for invoices in the event that the client has made repairs before "collateral damage" arises to a third party. For example: If the insured has had a water leak in the toilet, and has already repaired it, but later the downstairs neighbor gets water stains, the insurer will claim the invoice for the toilet repair.

Claims health policy / subsidy / supplement cass

In the case of suffering a claim in which we have to declare a work accident in which we have a report of a bodily injury accident and / or proof of sick leave, we must provide the original documents to process the claim, regardless of the coverage of the contracted policy, and bills for medical expenses must be kept.


What must be especially taken into account? Frequent mistakes?

  1. Cass Complement: Through data authorization, a document that is signed when contracting the policy, Cass automatically transfers all medical reports and health expenses to the company to proceed with their payment. That is to say, the insured does not need to provide any document to the insurer, unless it requires one in particular.
  2. Subsidy: You always have to provide the originals (leave and / or extensions) issued for the employee.

Above all, we take the opportunity to recommend that when this type of policy is contracted, knowing what coverage we are contracting is taken into account, so that at the time of receiving financial compensation it is in accordance with our expectations or needs. Keep in mind that in health matters, it is best to choose a product with very good coverage or that fits our needs, we not only have to keep the economic part, since the cheapest insurance does not always give a good result. . Phrases such as "expensive is expensive", "the important thing is to know what is important", "bread for today, hunger for tomorrow", when we associate them with life, health or death insurance, they take on all the meaning at the time of the truth.

In any of the aforementioned cases, all information will be of great help, such as the basic ones:

  • Data of the insured person
  • Data of the contracted policy
  • Description (providing photographs, if applicable) of the loss, such as date, place ... Etc.
  • And in the case of having a contrary, data of the third person and insurance company.

Like all sectors, insurance also increases premiums annually. Usually the factors that make this happen are the rise in the CPI or the loss ratio.

Before the renewal date, it is advisable to contact your insurance company and request the renewal premium.

You will avoid surprises and have a margin of time to request a review.

In Andorra, social security covers 75% of medical expenses. To have access to remuneration, you must have Andorran nationality or an immigration authorization that allows us to work in the country.

The Andorran social security system is divided into two benefit models:

  • General: Covers maternity / paternity benefits, pregnancy risk, disability, temporary disability, death and orphanhood.
  • Retirement: Covers the loss of economic income due to retirement and widowhood.

So almost all of us who contribute to the Andorran Social Security have insurance as a supplement to the Cass, to cover 25% of the total medical and pharmaceutical expenses that are not covered by Caixa Andorra de Social Security.

This first complement would be the basic one, but there is another that is the extended one.

ASSAP's "Extended CASS Supplement" insurance, in addition to covering the return of 25% of the total medical and pharmaceutical expenses that are not covered by the Caixa Andorra de la Seguridad Social, guarantees the reimbursement of expenses in subsidized centers in Spain. That is, any consultation, test or intervention at any center arranged by the company is also covered.

It is a very interesting product, especially for the user who likes to get checked, tested and seek a second opinion outside Andorra.

The advantage is that no prepayment is required, as the season ticket card is made directly between the company and the agreed center. There is also no co-payment. And one of the things the user likes most is that there are no waiting lists.

As an advice when hiring, the data authorization must always be filled in for the case offered by the company. This document is the information that the cassette receives from the company according to which this person has contracted an extended Cass Complement and this avoids, when proceeding to the subscriptions, any delay and / or problem.

Why, do you know what is 100% covered by CASS and what is not?
Only 100% of all expenses incurred as a result of an accident at work or an occupational disease are reimbursed. With the exception of people with disabilities, with insufficient financial resources, orphans under the age of 18 and all persons under the guardianship of the Government of Andorra.

The following three concepts must be clear: Policyholder, insured and beneficiary.

  • The policyholder: It is the person who assumes the payment of the policy, who signs it.
  • The insured: This is the person who benefits from the protection of the policy, for example in the event of a car accident, the coverages will be activated by that person.
  • Beneficiary: is the person who receives the benefits of the insurance, for example in a life insurance is the person who would receive the agreed compensation.

For example, an insured may not be the policyholder, but a policyholder may also be the insured. By that we mean that there are many ways to insure something and it is important to be clear about how, when and with whom.
Once these concepts are clear, the next step will be to be clear about which insurances are mandatory and which are not. They will not need the same insurance and / or coverage for example a self-employed person as an employee, as a head of household as a single person.

Compulsory insurance in Andorra is: car insurance and home insurance.
Then our needs and belongings must be taken into account. Someone who normally hunts will be required to have hunting liability insurance, but can choose whether to insure weapons or dogs. A self-employed person if they have an SME or a trade will necessarily need trade or SME insurance, but will be able to choose whether to insure their salary with a subsidy insurance or Cyberattacks.

Another thing to decide is the insurance company with which we want to take out insurance; In certain products, we always look for and compare to get the lowest price, a very common practice when it comes to insurance; People are often guided only by price, in the priority of looking only competitive prices do not pay attention to choosing the most appropriate insurance, do not wonder why such low prices? What do they stop including to offer such a low price? What is the best insurance?

We should ask ourselves, what does insurance include? What are we insuring? The answer will be how we can know the guarantees and deductibles so we can get the best insurance on the market, or the best motorcycle insurance or the best car insurance, and the one that best suits our needs. Know what limitations they have and be aware of exclusions, as usually when we see a very low price they are usually treated among other factors, insurance with many exclusions, for example in the case of a car, workshop limitation, non-inclusion of the moons .... etc.

Legal defense insurance, in general, is designed to cover the costs that may be incurred by the insured as a result of his intervention in a judicial or administrative procedure (either defense or claim), and provide legal, judicial and extrajudicial assistance services.
In order to take out certain types of life insurance, insurance companies need to know the health status of their policyholders, as well as other issues, in order to assess the risk they face and, consequently, adjust the premium accordingly.
At present, financial institutions usually require the taking out of this policy when a mortgage loan is formalized. However, hiring is not mandatory.
Home insurance covers damage to third parties that can be caused by a pet (liability), but not personal injury.
In Andorra, it is mandatory for the tenant to have home insurance that covers at least any damage that may be caused to the mainland (owned by the landlord) and to third parties (civil liability).
It will depend on whether the accident affects the continent or the contents. If the damage is caused to the mainland, that is, to the structure of the property, the insurance company will indemnify the homeowner. But if the claim affects the contents, the insurance company will recognize the owner of the insured property (either the homeowner or the tenant) as the beneficiary.
Yes, because community insurance only covers damage to common areas. Instead, a homeowner’s policy protects against risky situations that may occur inside a private home (covering both content elements and possible damage to a third party).
It is a type of condition that occurs in some insurances (example: all-risk cars), and consists of agreeing on an initial amount, which in the event of a claim, the insured will have to deal with. Based on the agreed franchise amount, the company will take care of it.

The yellow card is the document certifying ownership of the vehicle.

The green card is the document that certifies that the vehicle is insured. This is only required when traveling with your own vehicle to certain countries.

The obligatory documentation of the vehicle that must always be carried on hand is the receipt of the insurance in force, and the yellow card of the vehicle.

The Accident Friendly Declaration is a document whose main objective is to expedite the processing of property damage caused by the use of motor vehicles.

We recommend that you follow the instructions below:

  • Write clearly: fill in the data in capital letters and avoid confusing the data in vehicle A (blue background column) with the data in vehicle B (yellow background column).
  • Fill in as much data as possible.
  • Pay close attention to the central column, which determines the circumstances of the accident.
  • If there are any witnesses to the accident, write down your phone number and address.
  • If there are injuries or more vehicles involved, fill out the appropriate section.
  • Draw a sketch of the crash scene.
  • Sign the document, make sure the other driver does the same, and keep a copy.
It is forbidden to drive in Andorra without compulsory liability insurance. The penalty may be significant and the vehicle may be immobilized.


Subscribe to our newsletter to be informed of all the news.